Audio issues relating to the headset commonly occur if the computer loses awareness of the device, (if the plug becomes unseated, for instance).
- Fully unplug the headset
- Transfer all patients to the waiting room by selecting the pod menu in upper-middle of the screen and then selecting Transfer All. Your patients will be moved to the Waiting Room.
- Close your pod by clicking the pod menu again, and selecting Close Pod.
- You will be returned to the lobby.
- Plug the headset back in and ensure that it is snugly connected.
- Rejoin your pod.
If this does not completely resolve your issues, please contact the Collette Health Customer Care Center so that they can examine your computer device and input settings.