If a patient disappears from a pod, perform the following steps to correct the issue.
- Refresh the observation pod:
- Select the pod menu in upper-middle of the screen and then select Refresh Pod. Your pod and patients will refresh.
- Select the pod menu in upper-middle of the screen and then select Refresh Pod. Your pod and patients will refresh.
- If the patient is not listed in the Waiting Room, re-add the patient to Collette Health. Refer to Patient - Add New Patient to Collette Health for assistance.
If you are unable to resolve your issue with the above procedure, please contact the Collette Health Customer Care Center and we will be more than happy to assist you.